Changes & cancellationsUpdated a year ago

Flexible Order Changes and Cancellations at Drawlz Brand Co.

Understanding that plans and preferences can change, Drawlz Brand Co. offers accommodating options for modifying or canceling your order. Our goal is to ensure your shopping experience is as flexible and stress-free as possible. Here's a concise overview of our policies on order changes and cancellations.

Making Changes to Your Order

Timing is Key: The ability to change your order is dependent on its processing status. We recommend contacting us at [email protected] as soon as possible if you need to make any modifications.

Accommodation: While we strive to accommodate all change requests, we cannot guarantee changes can be made once an order is in the processing stage. This includes changes to sizes, colors, or adding/removing items from your order.

Order Cancellations

Cancellation Window: Orders can only be canceled if they have not yet been processed for shipping. Given our commitment to prompt service, this window may be brief.

Store Credit: In cases where cancellation is possible, we provide a full store credit, including shipping costs. This ensures you can repurpose your intended spend on items that better suit your needs at a later time.

Important Considerations

Quoted Processing Times: Remember, our processing times can vary, especially during peak seasons or promotional periods. This affects both change and cancellation opportunities.

Immediate Communication: For any changes or cancellations, quick communication with our support team is crucial. This increases the likelihood that we can accommodate your request before your order moves further in our fulfillment process.

Policy Updates: Drawlz Brand Co. reserves the right to modify these policies to better serve our customers and adapt to changing operational needs. We recommend reviewing our policies regularly for the latest information.

For those who require further details on how to request order changes or initiate a cancellation, as well as information on processing times and customer service contact methods, click HERE to read more.

At Drawlz Brand Co., we're committed to making your purchase experience seamless and accommodating. Whether you're making a last-minute change or deciding to explore different options, we're here to support your needs every step of the way.