Initiate a Return or ExchangeUpdated a year ago
Effortless Returns with Drawlz Brand Co. & Redo Protection
At Drawlz Brand Co., we're dedicated to ensuring your utmost satisfaction with our premium underwear collections. Understanding the importance of finding the perfect fit and feel, we've designed a straightforward return policy, complemented by our partnership with Redo for added peace of mind.
Our Return Policy: Simplified
Eligibility: We accept returns for defective items or products that you did not order. To ensure eligibility, items must be returned unworn and with all original tags attached within 10 days of receiving the package.
Process: Initiating a return is easy. Simply Click HERE, and we'll guide you through the steps to ensure a smooth process.
Refunds: We issue refunds as store credit, which allows you to choose the perfect item from our collections when you're ready to repurchase. Store credits are sent directly to your email.
Non-Returnable Items: Please note that items from our "Drop The Drawlz" Collection, as well as items labeled as "sale," "discounted," worn/tried on, unsealed packaging, or washed, along with outerwear items like T-shirts, hoodies, and hats, are final sale except in cases of damage.
Redo Free Returns and Package Protection: Your Assurance
In partnership with Redo, we offer free returns and comprehensive package protection to safeguard your purchase from damage, loss, or theft. By choosing Redo at checkout, you can shop with confidence, knowing that any issues will be promptly addressed with a replacement or full reimbursement.
Claims Process: If your package encounters any problems, filing a claim with Redo is straightforward and user-friendly. Simply click HERE and Redo will handle the rest.
Coverage: Redo's protection covers your Drawlz from the moment they leave us until they arrive in your hands. For packages marked "delivered" but not received, claims can be filed between 5 and 10 days from the delivery date. For lost packages, claims are accepted after 7 days and within 30 days from the last checkpoint.
Commitment to Satisfaction
Your satisfaction is our top priority. Whether it’s the luxurious feel of Originalz, the classic comfort of Cottonz, or the active performance of Expressionz, we want you to be delighted with your Drawlz. Our streamlined return policy, supported by Redo package protection, ensures a worry-free shopping experience, allowing you to focus on what truly matters - finding your perfect pair of Drawlz.
Start Your Return or File a Claim
For any questions or assistance, please reach out to us at [email protected]. We’re here to help make your experience with Drawlz Brand Co. exceptional.
START YOUR RETURN/EXCHANGE OR FILE A CLAIM
For any questions or assistance, please reach out to us at [email protected]. We’re here to help make your experience with Drawlz Brand Co. exceptional.